Isabella Eldridge
Caribou Coffee
Miami,FL
1
Certification
2
years of professional experience
Developed strong teamwork and customer service skills in fast-paced environments. Skilled in operating a POS system, communication, and problem-solving. Dedicated to a positive attitude, hospitality, and efficiency.
Work History
Shift Lead
2 Years- Supervised daily café operations, ensuring smooth service and consistent guest experience.
- Trained new team members on beverage preparation, POS procedures, and customer service standards.
- Monitored food safety and sanitation practices to maintain clean, compliant work areas.
- Managed cash register transactions and balanced drawers during opening and closing shifts.
- Resolved guest concerns promptly, maintaining friendly service and store standards.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Team Member
4 Months- Prepared menu items according to food safety standards and recipe specifications.
- Operated point-of-sale system to process orders accurately and efficiently.
- Delivered friendly guest service while resolving order questions and concerns.
- Maintained clean dining, kitchen, and service areas throughout shift.
- Assembled carryout and dine-in orders with accuracy and speed.
- Assisted teammates during peak periods to keep service moving efficiently.
Education
High School Diploma
Skills
Guest service
Customer service focus
Employee training
Cash handling
Cleaning
Conflict resolution
Problem-solving
Clear communication
Teamwork and collaboration
Positive attitude
Certification
ServSafe Food Safety, Food Handler Course Certification
Timeline
Shift Lead
Caribou Coffee
08.2024 - 08.2026Read More
Team Member
Fazolis
05.2024 - 09.2024Read More
Land O' Lakes Highschool
High School Diploma
Read More