Isabella Holts
McKinney,TX
Summary
Accomplished professional with a proven track record at Thrive Dental and Orthodontics, excelling in customer service and dental terminology. Demonstrated ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in HIPAA compliance and team collaboration, significantly improving office efficiency.
Overview
4
4
years of professional experience
Work History
Dental Front Office Receptionist
Thrive Dental and Orthodontics
Frisco, TX
11.2023 - Current
- Greet patients and visitors in a friendly and professional manner
- Schedule appointments and manage the appointment calendar
- Verify patient insurance coverage and eligibility
- Collect and process payments from patients
- Answer phone calls and respond to inquiries
- Maintain patient records and update information as needed
- Ensure the waiting area is clean and welcoming
- Collaborate with dental staff to provide excellent patient care
- Meet with patients to discuss their dental treatment options and recommendations.
- Explain dental procedures and treatment plans in a clear and understandable manner.
- Provide cost estimates for proposed treatments and work with insurance providers to determine coverage.
- Develop customized treatment plans based on the patient's needs, preferences, and budget.
- Ensure all necessary paperwork and consent forms are completed accurately and in a timely manner.
- Experience with Open Dental.
Front End Team Member
Target
Allen, TX
11.2020 - 11.2023
- Greet and assist customers in a friendly and professional manner.
- Provide product information and recommendations to guests.
- Process transactions accurately using the point-of-sale system.
- Restock shelves and maintain a neat and organized store appearance.
- Assist with inventory management, including receiving and stocking merchandise.
- Follow company policies and procedures to ensure a safe and secure work environment.
- Participate in training programs to enhance product knowledge and customer service skills.
- Maintain a positive attitude and work ethic while performing assigned tasks.
Education
High School Diploma -
Mckinney High School
Mckinney, TX05.2022
Skills
- Dental Terminology
- HIPAA Compliance
- Payment Processing
- Punctual and Reliable
- Team Collaboration
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Interpersonal Skills
Timeline
Dental Front Office Receptionist
Thrive Dental and Orthodontics
11.2023 - Current
Front End Team Member
Target
11.2020 - 11.2023
High School Diploma -
Mckinney High School