Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Polson

Provo

Summary

Dynamic professional with extensive experience in mental health support and office management, notably at Arcadia Counseling Center. Proven ability to multitask and prioritize effectively while maintaining confidentiality. Skilled in verbal and written communication, adept at resolving client issues and fostering a supportive environment for individuals in crisis.

Overview

5
5
years of professional experience

Work History

Receptionist

Arcadia Counseling Center
08.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.

Head Residential Advisor

Telos University
05.2023 - 05.2024
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Worked with teenagers and adults in a mental health treatment setting.
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
  • Skilled at working independently and collaboratively in a team environment.

Trauma Support Worker

The Survivors Alliance for Growth and Employment
01.2022 - 04.2023
  • Supported and worked with Sex Trafficking Victims who were in need.
  • Promoted support by providing extensive physical, emotional and social support.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Mail Sorter

Brigham Young University
01.2020 - 12.2020
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Evaluated mail trays to determine proper placement.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

Education

Bachelor of Science - Psychology

Brigham Young University
Provo, UT
12-2025

Skills

  • Scheduling
  • Verbal and written communication
  • Office management
  • Multitasking and prioritization
  • Mental health support

Timeline

Receptionist

Arcadia Counseling Center
08.2024 - Current

Head Residential Advisor

Telos University
05.2023 - 05.2024

Trauma Support Worker

The Survivors Alliance for Growth and Employment
01.2022 - 04.2023

Mail Sorter

Brigham Young University
01.2020 - 12.2020

Bachelor of Science - Psychology

Brigham Young University

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