Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Isabella Quinones

Albany

Summary

Dynamic and customer-focused professional with extensive experience at Longhorn Steakhouse. Proven ability in effective customer upselling and menu memorization, enhancing guest satisfaction and driving repeat visits. Skilled in food service and team support, consistently delivering exceptional dining experiences while maintaining high standards of safety and sanitation.

Overview

1
1
year of professional experience

Work History

Server

Longhorn Steakhouse
04.2025 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

ToGo Server

Longhorn Steakhouse
08.2024 - Current
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Restaurant Hostess

Longhorn Steakhouse
05.2024 - Current
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Political Science And Economics

University At Albany
Albany, NY
05-2029

High School Diploma -

West Genesee Senior High School
Syracuse
06-2025

Skills

  • Daily specials memorization
  • Hostess support
  • Team member support
  • Order delivery practices
  • Table resetting
  • Effective customer upselling
  • Menu memorization
  • Wine pairings
  • Liquor, wine, and food service
  • Food running
  • Food sales and promotion

Accomplishments

  • Top server for weeks in a row (table turn time, upsale, sat to first food rang in)
  • Top Academic performer for high school
  • Participated in VITA; free tax service for low-income individuals

Languages

English
Native or Bilingual

Timeline

Server

Longhorn Steakhouse
04.2025 - Current

ToGo Server

Longhorn Steakhouse
08.2024 - Current

Restaurant Hostess

Longhorn Steakhouse
05.2024 - Current

Bachelor of Arts - Political Science And Economics

University At Albany

High School Diploma -

West Genesee Senior High School

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