Isabella Shears

Answered and assisted customer with local and long distance, and international calls, while providing excellent service from start to finish, while meeting the required standards that were set by the company's guidelines. During this assignment, interaction with immediate supervisors, and upper level management when required, every effort was provided to insure that each call was handled with a level of expertise, that guaranteed the result of a satisfied customer, when the communication was completed.

As a repair service associate, my job was to answer incoming calls where customers needed to report a repair issue with both field equipment, inside repair issues, as well as central office issues. During the call process, efforts were make to provide technical support to resolves customer's issues, run test on line, and when issues could not be resolves with customer, a report was issued to schedule a technician for a field dispatch to correct the repair issue.

As a Maintenance Administrator, my duties were to analize, test, and to dispatch field issues, that included buried service wire needs, buried cable needs, and uverse service provided by AT&T. During this assignment, i reviewed documents daily that were job related task that addressed equipment failures in central offices, cable failures in residential and business areas, as well as physical services,such as buried service wires, that affected indivdual customers at their personal residences,

During my services as a maintenance operator, my assignment included interacting with field supervisor and technicians for the 9 state southeastern region, as well as similar interations with central office technicians and management personal.

• Awarded [Award Name]
• basic electricity and electronics
• speech and public speaking