Isabella Sierra
Riverside,CA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess
Denny's
04.2023 - 11.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
No Degree - Mechanical Engineering
University of California Riverside
Riverside, CA06.2027
Skills
- Food Running
- Reservations Management
- Event Planning
- Customer Service
- Guest Complaint Resolution
- Dining Room Management
- Table Bussing
- Special requests handling
Accomplishments
Able to communicate with guests and make their experience positive
Excellent organization skills
Extra skills
Since working at Denny's, I have gained a strong skill for organizing. I am able to accommodate other's special needs and make their experience positive. Even during tough days, i have held a positive smile during difficult situations.
Timeline
Hostess
Denny's
04.2023 - 11.2023
No Degree - Mechanical Engineering
University of California Riverside
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