Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Willingham

Lebanon,OH

Summary

Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.

Overview

7
7
years of professional experience

Work History

Crew Member

Dunkin' Donuts
Lebanon, OH
04.2025 - Current
  • used to working in fast-paced environment with others
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Barista

Script Coffee
Lebanon, OH
02.2024 - 03.2025
  • used to working in fast-paced environment with others
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.

Crew Member

McDonald's
Lebanon, OH
01.2023 - 08.2023
  • worked well in past paced environment
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Package Handler

FedEx
Lebanon, OH
07.2021 - 12.2022
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Performed preventive maintenance on material handling equipment to ensure operational efficiency.
  • Assisted in loading delivery trucks with prepared packages.

Shift Leader

McDonald's
Lebanon, OH
08.2020 - 07.2021
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Retail Sales Associate

T.J. Maxx
Lebanon, OH
09.2018 - 10.2019
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Helped customers by answering questions and locating merchandise.

Education

Esthetician Certification And License - Esthetics

Beauty Artistry Academy
Cincinnati, OH
10-2024

High School Diploma -

Veritas Scholars Academy
Lancaster, PA
05-2021

Some College (No Degree) - Film Production

Asbury University
Wilmore, KY

Apprenticeship - tattoo artistry

Broken Heart Tattoo
Lebanon, OH

Skills

  • Customer service
  • Sales techniques
  • Time management
  • Effective communication
  • Team collaboration
  • Food and beverage service
  • Store opening and closing
  • Problem-solving aptitude
  • Customer complaint resolution

Timeline

Crew Member

Dunkin' Donuts
04.2025 - Current

Barista

Script Coffee
02.2024 - 03.2025

Crew Member

McDonald's
01.2023 - 08.2023

Package Handler

FedEx
07.2021 - 12.2022

Shift Leader

McDonald's
08.2020 - 07.2021

Retail Sales Associate

T.J. Maxx
09.2018 - 10.2019

Esthetician Certification And License - Esthetics

Beauty Artistry Academy

High School Diploma -

Veritas Scholars Academy

Some College (No Degree) - Film Production

Asbury University

Apprenticeship - tattoo artistry

Broken Heart Tattoo

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