Isabella Zavala
Austin,TX
Summary
Results-driven store leader with experience in customer service, hiring, onboarding, and staff supervision across fast-paced retail and food service environments. Skilled in training teams, resolving guest concerns, and maintaining strong service standards. Focused on improving daily operations through effective scheduling, inventory management, and hands-on coaching.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
General Manager
La La Land
Los Angeles, California (2023-2025), Austin, Texas (2025- present)
12.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed hiring, onboarding, training, and coaching for front-of-house staff.
- Scheduled labor and balanced staffing for guest traffic and service needs.
- Supervised barista and shift teams across opening, closing, and peak service.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
Assistant Store Manager
SunLife Organics
Los Angeles, California
04.2020 - 09.2022
- Trained staff on guest service, product knowledge, and store standards.
- Coordinated scheduling, shift coverage, and daily team assignments.
- Resolved guest concerns with calm, friendly, and professional communication.
- Supported hiring, training, and coaching for front-line team members.
- Monitored inventory levels and coordinated restocking of organic products.
- Completed periodic Profit and Loss statements.
Education
High School Diploma -
El Camino Real Charter High School
Los Angeles, CA06-2020
Skills
- Budget management
- P&L analysis
- Sales reporting
- Inventory control
- Labor scheduling
- Hiring and onboarding
- Staff supervision
- Team leadership
- Customer service
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
Certification
- Certified Food Manager (CFM)
Timeline
General Manager
La La Land
12.2023 - Current
Assistant Store Manager
SunLife Organics
04.2020 - 09.2022
High School Diploma -
El Camino Real Charter High School