Isabelle Gaxiola
Pocatello,ID
Summary
With a proven track record at Rails West Federal Credit Union, I excel in staff training and development, enhancing team efficiency and member engagement. My leadership is marked by a commitment to professionalism and ethics, significantly improving service quality. Expert in cash management and adept at multitasking, I consistently achieve ambitious goals.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
Rails West Federal Credit Union
07.2024 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits and withdrawals.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Opened new accounts.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Monthly reports done in a timely manner.
Head Vault Teller
Rails West Federal Credit Union
08.2022 - 07.2024
- Implemented policies and procedures to maintain compliance with federal regulations and industry standards.
- Maintained strict security protocols for vault access, ensuring the safety of valuable assets.
- Identified opportunities for process improvements, leading initiatives that increased efficiency and reduced errors.
- Assisted customers in opening new accounts or modifying existing ones, providing exceptional support throughout the process.
- ATM Maintenance
- Order cash for both branches
- Ensuring all tellers have the proper amount of cash in their drawer to work efficiently through out the day.
- Balancing vault and drawers on a daily basis.
- Trained new tellers in proper procedures and best practices, fostering a knowledgeable and skilled workforce.
Teller
Rails West Federal Credit Union
03.2021 - 08.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Server
Red Lobster
03.2017 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Restaurant Hostess
Black Bear Diner
04.2016 - 03.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Pocatello High School
Pocatello, IDSkills
- Cash handling and management
- Member engagement
- Professionalism and ethics
- Staff training and development
- Goal setting and achievement
- Ability to multitask
- Organizational skills
- Time management
- Reliability
- Team leadership
- Decision-making
Timeline
Teller Supervisor
Rails West Federal Credit Union
07.2024 - Current
Head Vault Teller
Rails West Federal Credit Union
08.2022 - 07.2024
Teller
Rails West Federal Credit Union
03.2021 - 08.2022
Server
Red Lobster
03.2017 - 03.2021
Restaurant Hostess
Black Bear Diner
04.2016 - 03.2017
High School Diploma -
Pocatello High School
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