Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Jackson

Port Orchard,WA

Summary

Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Proficient at learning new skills in a work environment. Handles routine operations efficiently and addresses problems proactively. Highly experienced in a fast-paced work environment and skilled at coordinating both customer-facing and back-end functions.

Overview

5
5
years of professional experience

Work History

Crew member

Mcdonalds, 1304
Auburn, WA
05.2017 - 06.2018
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Assisted other team members to achieve goals.

Team member

Cinemark, S Commons
, WA
06.2018 - 08.2019
  • 320th & HW 99, Federal Way
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payments for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Hostess/Servers Assistant

Red Lobster
Silverdale, WA
09.2019 - 03.2020
  • My day entails seating our guests and/or managing the waiting room if on wait time
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

Sales Floor Supervisor

Marshalls & HomeGoods
Gig Harbor, WA
07.2020 - Current
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained other team members in deescalation tactics to meet the company safety standards
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Education

Auburn Mountain view High School

Skills

  • Customer service
  • Cash handling
  • Operational Efficiency and Safety
  • Teamwork and Collaboration
  • Register Preparation
  • Cash Handling
  • Delegation and Supervision
  • Customer Inquiries
  • Conflict resolution

Timeline

Sales Floor Supervisor

Marshalls & HomeGoods
07.2020 - Current

Hostess/Servers Assistant

Red Lobster
09.2019 - 03.2020

Team member

Cinemark, S Commons
06.2018 - 08.2019

Crew member

Mcdonalds, 1304
05.2017 - 06.2018

Auburn Mountain view High School

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Isabelle Jackson