Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Otremba

Long Prairie

Summary

Dynamic Shift Lead Supervisor at Dairy Queen Grill & Chill with a strong customer service focus and proven problem-solving abilities. Successfully trained and mentored team members, fostering a positive work environment. Recognized for enhancing customer satisfaction through effective conflict resolution and maintaining professional standards in a fast-paced setting.

Overview

5
5
years of professional experience

Work History

Shift Lead Supervisor

Dairy Queen Grill & Chill
Long Prairie, MN
07.2021 - Current
  • Supervised daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored team members on customer service techniques and operational procedures.
  • Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Took orders on the headset, and in person at the front counter.

District Office Working With Community Ed

Long Prairie Grey Eagle School District
Long Prairie, MN
05.2025 - 08.2025
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours throughout the week.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with the instructor teaching the course or activity, helping students to learn new things.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Arts -

Central Lakes College
Brainerd, MN
05-2025

Associate of Arts -

Central Lakes College
Brainerd, MN
05-2025

High School Diploma -

Long Prairie Grey Eagle
Long Prairie, MN
05-2025

Skills

  • Customer service focus
  • Employee training
  • Positive attitude
  • Problem-solving
  • Professional appearance

Timeline

District Office Working With Community Ed

Long Prairie Grey Eagle School District
05.2025 - 08.2025

Shift Lead Supervisor

Dairy Queen Grill & Chill
07.2021 - Current

Associate of Arts -

Central Lakes College

Associate of Arts -

Central Lakes College

High School Diploma -

Long Prairie Grey Eagle
Isabelle Otremba