Isabelle Smith
Inver Grove Heights,MN
Summary
Dedicated Guest Advocate with proven skills in conflict resolution and customer satisfaction. Successfully resolved customer issues while promoting loyalty programs and ensuring a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Inver Grove Heights, MN
05.2022 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Facilitated positive interactions with customers to foster an enjoyable shopping experience.
- Resolved customer concerns and issues to enhance overall satisfaction.
- Handled customer complaints professionally to maintain a positive store environment.
- Educated customers on promotions and loyalty programs.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
Youth Leader Volunteer
Good Shepherd Lutheran Church
Inver Grove Heights, Minnesota
06.2019 - 06.2023
- Mentored young members in personal and faith development, fostering growth and confidence.
- Reinforced positive behavior through techniques that increased youth participation and engagement.
- Created a safe environment for youth interactions by consistently enforcing safety protocols.
- Maintained hazard-free play areas and supported staff with accurate headcount tracking during transitions.
- Followed directives from senior teachers and communicated effectively regarding child engagement and classroom needs
Education
Some College (No Degree) - English Literature
University of Wisconsin, Eau Claire
Eau Claire, WI08-2026
Skills
- Customer service
- Cash handling
- Youth education
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
Timeline
Guest Advocate
Target
05.2022 - Current
Youth Leader Volunteer
Good Shepherd Lutheran Church
06.2019 - 06.2023
Some College (No Degree) - English Literature
University of Wisconsin, Eau Claire