Isabelle Willard
Target
Seattle,WA
1
Certification
3
years of professional experience
Dedicated Guest Service Professional committed to enhancing customer experiences through effective communication and conflict resolution. Demonstrates strong teamwork and adaptability to meet evolving needs. Focused on achieving operational efficiency and fostering customer satisfaction while engaging in community initiatives.
Work History
GUEST ADVOCATE
1 Year 10 Months- Assisted guests with checkout, returns, and merchandise inquiries.
- Resolved guest concerns promptly, maintaining positive service experiences across front-end interactions.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Enhanced team productivity through positive communication and cooperation with others.
- Restocked the floor and maintained organized work areas throughout shifts.
- Upheld Target's safety standards and guidelines to ensure a safe and welcoming environment for all customers.
CHILD CARE PROVIDER
8 Months- Supervised and cared for child, aged 8, maintaining safe and nurturing environment.
- Planned and implemented age-appropriate activities, enhancing social skills and physical engagement.
- Prepared meals and snacks while maintaining a clean and safe home.
- Monitored child behavior and responded calmly to conflicts, injuries, and other concerns.
- Followed family instructions to provide reliable and dependable support.
Education
Bachelor of Science - Environmental Science
- Pursing
- GPA: 4.0 GPA
- Honors College
- President's List for a consecutive 2 years
- Scholarship Recipient
Skills
Customer Service
Issue Resolution
Point of Sale Management
Organizational
Time Management
Merchandise Management
Teamwork and Collaboration
Effective communication
Active Listening
Adaptability to Change
Certification
CPR AND FIRST AID TRAINING, Issued by American Red Cross, I received my certification in July of 2023. Trained in basic life support techniques, including CPR, AED use, and first-aid for cuts, burns, emergencies, and choking incidents in all age groups. Utilized in my supervision of children and responded to minor injuries.
Timeline
GUEST ADVOCATE
Target
12.2024 - 10.2026Read More
CHILD CARE PROVIDER
The Bailey's
09.2023 - 05.2024Read More
University of North Texas
Bachelor of Science from Environmental Science
Read More