Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Howard

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

6
6
years of professional experience

Work History

Dispatcher

Forward Air
10.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Server

Rost Coffee
05.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and specialty coffee promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Olive Garden
03.2021 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail.
  • Became a certified trainer and trained new severs effectively.

Cashier

Hometown Threads
01.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Theatre Usher

Danberry Cinemas
08.2018 - 01.2020
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
  • Sold admission, processed payments, and issued tickets.

Education

High School Diploma -

Unioto High School
Chillicothe, OH
05.2020

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Schedule Coordination
  • Decision-Making
  • Critical Thinking
  • Customer Service
  • Microsoft Office
  • Creative Thinking

Timeline

Dispatcher

Forward Air
10.2022 - Current

Server

Rost Coffee
05.2022 - 10.2022

Server

Olive Garden
03.2021 - 05.2022

Cashier

Hometown Threads
01.2020 - 03.2021

Theatre Usher

Danberry Cinemas
08.2018 - 01.2020

High School Diploma -

Unioto High School

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Isaiah Howard