Isaiah Keller
Marion
Summary
Dedicated shift leader with a strong background in supervising daily operations and mentoring staff. Expertise in conflict resolution, inventory management, and maintaining health and safety standards. Committed to enhancing team performance and ensuring exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Shift Leader
Coldstone Creamy
Cedar Rapids
02.2023 - Current
- Supervised daily operations to ensure efficient service and quality products.
- Trained and mentored new staff on customer service and operational standards.
- Managed inventory levels and organized stock for seamless workflow.
- Enforced health and safety regulations to ensure a safe working environment.
- Collaborated with team members to uphold brand standards and promotional activities.
- Maintained cleanliness of work areas for compliance with company policies.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Marion High School
Marion, IA05-2025
Skills
- Customer service
- Employee training
- Inventory management
- Team leadership
- Conflict resolution
- Health and safety
- Shift leadership
- Drawer assignments
- Cash handling
- Team supervision
- Diplomatic and fair
- Sales and upselling
- Flexible schedule
References
References available upon request.
Timeline
Shift Leader
Coldstone Creamy
02.2023 - Current
High School Diploma -
Marion High School