Ismael Smith

Work History

Oreilly Auto Pats

05.2015 - Current

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in [Area of Expertise], [Area of Expertise] and [Area of Expertise].
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.

AutoZone

05.2011 - 05.2015

Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

US Army National Guard

04.2006 - 05.2012

Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.