Ishmael Liwanag
Van Nuys,CA
Summary
Dynamic Property Manager with a proven track record at Whitsett Property LLC, excelling in tenant relations and property inspections. Adept at payment collection and fostering customer service excellence, I enhance tenant satisfaction while ensuring compliance with regulations. Recognized for streamlining processes, I bring strong analytical skills and a commitment to quality service.
Overview
18
18
years of professional experience
Work History
Property Manager
Whitsett Property LLC
01.2013 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Introduced prospective tenants to types of units available and performed tours of premises.
Senior Service Attendant
Los Angeles Metropolitan Transportation Authority
12.2007 - 02.2015
- Collaborated with team members to consistently deliver excellent customer service, resulting in repeat business and positive reviews.
- Provided exceptional support during high-volume periods, ensuring timely service delivery without compromising quality standards.
- Assisted in the development of standard operating procedures to streamline training processes and ensure consistent service delivery across all team members.
Language Rater
Berlits International School
01.2008 - 01.2009
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
- Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
Education
MBA - Business And Managerial Economics
06-1976
Bachelor of Science - Management
06-1971
Skills
- Property management
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Tenant and eviction laws
Timeline
Property Manager - Whitsett Property LLC
01.2013 - Current
Language Rater - Berlits International School
01.2008 - 01.2009
Senior Service Attendant - Los Angeles Metropolitan Transportation Authority
12.2007 - 02.2015
Colegio De San Juan De Letran - MBA, Business And Managerial Economics
Colegio De San Juan De Letran - Bachelor of Science, Management
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