Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Isis Santana

Miami,FL

Summary

Dynamic server and hostess with a focus on customer satisfaction and menu knowledge. Successfully managed efficient table turnover while creating inviting dining environments. Proven ability to enhance guest interactions and overall dining experiences.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Server

Sokai Sushi Bar
Miami, Florida
09.2025 - Current
  • Upsold daily specials to elevate customer dining experiences.
  • Guided guests in menu selections, enhancing their dining experience through personalized ingredient knowledge.
  • Monitored guest satisfaction and promptly resolved concerns, ensuring a comfortable dining environment.
  • Executed opening and closing duties, ensuring seamless dining area setup and efficient supply restocking.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Hostess

Sokai Sushi Bar
Miami, FL
10.2024 - 09.2025
  • Greeted and seated guests promptly to create a welcoming atmosphere.
  • Engaged guests in friendly conversations, fostering positive dining atmosphere.
  • Managed phone inquiries for reservations and takeout orders, ensuring smooth guest experience.
  • Optimized seating efficiency by managing reservations and waitlists during peak hours.
  • Monitored server availability and table turnover, streamlining guest seating process.
  • Assisted servers in bussing tables during busy periods to uphold cleanliness standards.
  • Supported serving staff, food runners, and bussers to ensure readiness of dining room.

Sales Associate

JD Sports
Miami, FL
09.2023 - 10.2024
  • Exceeded sales goals by utilizing consultative sales techniques and clearly explaining programs to engage customers.
  • Developed and implemented sales strategies that significantly increased group sales.
  • Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
  • Supported promotional events by setting up displays and engaging with customers.
  • Participated in inventory management and restocking activities regularly.

Skills

  • Menu knowledge
  • POS operation
  • Dining area setup
  • Seating coordination
  • Table turnover management
  • Customer service
  • Sales enhancement

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Sokai Sushi Bar
09.2025 - Current

Hostess

Sokai Sushi Bar
10.2024 - 09.2025

Sales Associate

JD Sports
09.2023 - 10.2024
Isis Santana