Iskander Mansouri

• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
• Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
• Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
• Handled customer complaints to satisfy and retain guests.
• Awarded Certification of Appreciation in recognition of the excellent service in the Front Office Department.
• Maintained high level of professionalism and discretion when dealing with guests.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Became a Certified Host during FIFA World Cup in Qatar 2022.

Greeted guests and visitors who are coming to watch the games.

• Answered customer questions about hours, seating, and menu information.
• Advised customers about special offerings and menu items to help drive sales.
• Built a strong relationship with guests.
• Created a memorable moments with guests and fans.
• Assisted guests with concierge services while securing spending their free time and entertainment , including securing reservations in restaurants.
• Responded to the questions of guests, solving eventual problems.