Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ismael Pena

San Antonio

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Sales Consultant

World Car Mazda Kia
06.2024 - Current
  • Used sales techniques to understand customer needs and recommend relevant products and services.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Sales Consultant

Price Chrysler Dodge Ram Jeep
03.2023 - 06.2024
  • Responded to telephone and in-person requests for information.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Receptionist

Richardson Bros. Chevrolet & Polaris
05.2022 - 03.2023
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.

Service Advisor

Walmart
01.2018 - 05.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Associate of Science - Pre-Nursing

Palo Alto College
San Antonio, TX
05-2020

Skills

  • Demonstrations
  • Cold calling
  • Customer relationship management
  • Objection handling
  • Product and service sales
  • Contract negotiation and closing tactics
  • Leads prospecting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Consultant

World Car Mazda Kia
06.2024 - Current

Sales Consultant

Price Chrysler Dodge Ram Jeep
03.2023 - 06.2024

Receptionist

Richardson Bros. Chevrolet & Polaris
05.2022 - 03.2023

Service Advisor

Walmart
01.2018 - 05.2022

Associate of Science - Pre-Nursing

Palo Alto College

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