Israel Ortiz
Amarillo
Summary
Professional with strong background in route service sales, prepared to deliver outstanding results. Skilled in customer relationship management, problem-solving, and logistics. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, ensuring client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Amarillo, TX
04.2019 - Current
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Managed daily route logistics to ensure timely delivery of products and services.
- Conducted inventory assessments to maintain optimal stock levels of uniforms and facility supplies.
- Trained new hires on company policies, safety protocols, and product knowledge for effective service delivery.
- Implemented process improvements that enhanced operational efficiency and reduced service delays.
- Monitored customer accounts to identify opportunities for upselling additional services and products.
- Developed strong relationships with clients, fostering loyalty through consistent follow-up and support initiatives.
- Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
- Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
Mechanic
Street Volkswagen
Amarillo, TX
01.2017 - 03.2019
- Performed routine maintenance on vehicles, ensuring optimal performance and safety.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Oversaw daily operations in the service department, enhancing workflow efficiency.
- Implemented quality control measures to ensure compliance with manufacturer standards.
- Managed inventory of parts and supplies, optimizing stock levels for repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Education
High School Diploma -
Caprock High School
Amarillo, TXCDL -
Hereford Driving Academy
Hereford, TXSkills
- Strong customer service
- Effective time management
- Goal-oriented mindset
- Scheduling flexibility
- Customer retention
- Sales proficiency
- Policies and procedures implementation
- Safe driving
- Route growth
- Vehicle safety
- Reliability
- Multitasking Abilities
- Clean driving record
Timeline
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
04.2019 - Current
Mechanic
Street Volkswagen
01.2017 - 03.2019
High School Diploma -
Caprock High School
CDL -
Hereford Driving Academy