Israel Vazquez Jr.

As the Sales Director at SelectGCR, you are responsible for leading the company’s sales strategy and overseeing the complete client fulfillment process. You manage end-to-end operations from customer acquisition through to service delivery, ensuring consistent performance, client satisfaction, and revenue growth. Your role bridges strategic sales leadership with operational execution, aligning cross-functional teams to drive measurable outcomes.

Key Responsibilities:

Sales Leadership:

• Develop and execute sales strategies to meet and exceed revenue targets.
• Manage, mentor, and motivate a high-performing sales team.
• Set KPIs and performance benchmarks; monitor progress and adjust tactics as needed.
• Lead client acquisition efforts, including outreach, presentations, negotiations, and closing.
• Analyze market trends, identify opportunities, and drive competitive positioning.

Fulfillment & Operations Management:

• Oversee the client onboarding and service delivery lifecycle to ensure timely and accurate fulfillment.
• Collaborate with fulfillment and support teams to streamline internal processes and improve operational efficiency.
• Ensure high levels of customer satisfaction and address escalations or issues promptly.
• Implement systems to track project timelines, deliverables, and customer success metrics.

Cross-Functional Collaboration:

• Act as a liaison between sales, marketing, operations, and executive leadership.
• Provide strategic feedback to improve service offerings, messaging, and internal workflows.
• Support CRM optimization and ensure data accuracy for sales and fulfillment tracking.

As a Sales Manager at 1800Accountant, a leading virtual accounting firm providing nationwide tax and bookkeeping services, I was responsible for leading a high-performing inside sales team focused on delivering both revenue growth and an exceptional client experience. My role included managing daily sales operations, improving sales processes, and developing team talent in alignment with organizational goals.

Key Responsibilities:

• Built, managed, and retained an inside sales and sales support team of 15–25 representatives, consistently exceeding sales targets and customer satisfaction benchmarks.
• Ensured consistent adherence to CRM protocols and actively drove CRM engagement to support lead tracking and conversion.
• Monitored team performance metrics and implemented strategies to exceed daily, weekly, and monthly quotas.
• Collaborated with the VP, Director of Sales and Marketing Director to evaluate and enhance sales strategies, processes, and team performance.
• Delivered hands-on coaching and training to new and existing team members to improve skills, engagement, and results.
• Conducted candidate interviews and led onboarding for new hires, supporting a scalable and skilled sales organization.
• Managed performance evaluations, developed personalized employee development plans, and maintained comprehensive performance records.
• Led regular team meetings and facilitated ongoing training initiatives to reinforce sales best practices and company updates.
• Provided senior management with detailed reports on sales performance, emerging opportunities, and potential risks.

Tools/Systems: Salesforce (or applicable CRM), Vongue, RingCentral, Google, Microsoft Office, Sales performance dashboards

Let me know if you want this tailored for a resume, LinkedIn, or a cover letter—it can be adjusted slightly depending on the platform.

As A Sales Lead At Roadmaster Drivers School also known as Pathfinder Connections, a nationally recognized provider of CDL training, I held a multifaceted role within the call center sales team. In addition to core sales responsibilities, I regularly served as a fill-in Sales Manager, Finance Associate, and Sales Trainer. My position focused on guiding prospective students through the enrollment process, providing financial assistance support, and driving consistent lead conversion.

Key Responsibilities:

• Acted as a fill-in Sales Manager, Finance Associate, and Sales Trainer, contributing across multiple functions to ensure smooth operations within the call center.
• Responsible for enrolling prospective students into CDL training programs by effectively communicating program benefits and overcoming enrollment barriers.
• Guided applicants through the financial assistance process, including credit application completion, reference contact, and submission to multiple lenders.
• Interpreted credit reports and worked with applicants to secure cosigners when necessary to ensure tuition funding.
• Maintained accountability for lead follow-up and conversion by managing a consistent pipeline of prospective students from inquiry to enrollment.
• Trained new sales representatives on call procedures, enrollment techniques, and finance process workflows to ensure team efficiency and compliance.

Tools/Systems: CRM systems like Salesforce, Loan Master, credit application software, internal lead management platforms