Itsi Escalante
Atlantic City,NJ
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Atlantic Animal Health Center
04.2022 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Organized paperwork such as charts and reports for office and patient needs.
Veterans Service Representative
Absecon Veterinary Hospital
09.2020 - 04.2022
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Key Holder Supervisor
Off Broadway Shoes
07.2020 - 09.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Associate of Arts -
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Atlantic City High School
Atlantic City, NJ06.2021
Skills
- Telephone Etiquette
- Medical Recordkeeping
- Cleanliness Maintenance
- Relationship Building
- Customer Service
- Compassionate Care
- Billing and Invoicing
- Appointment Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Veterinary Receptionist
Atlantic Animal Health Center
04.2022 - Current
Veterans Service Representative
Absecon Veterinary Hospital
09.2020 - 04.2022
Key Holder Supervisor
Off Broadway Shoes
07.2020 - 09.2021
Associate of Arts -
Atlantic Cape Community College
High School Diploma -
Atlantic City High School
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