Itza Peña
Manhattan,NY
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
Work History
Property Manager
Summit Properties Management
New York, New York
03.2025 - Current
- Managed daily operations of residential properties for effective tenant services.
- Oversaw property inspections to maintain compliance with safety regulations.
- Trained staff on best practices in customer service and property maintenance.
- Collaborated with vendors to secure quality services for property upkeep.
- Scheduled routine maintenance and emergency repairs for optimal property performance.
- Managed daily operations of the site, including staff and contractors.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Collected monthly assessments, rental fees, deposits and payments.
- Processed evictions when necessary in accordance with state laws and procedures.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Property Manager
Shinda Management
New York, NY, NYC
07.2023 - 02.2025
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
Property Manager
Fieldstone Properties
03.2018 - 06.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Associate of Business Administration - Business
Long Island University
Greenvale, NYHigh School Diploma -
Manhattan Village Academy
New York, NYSkills
- Contract Negotiation
- Staff Management
- Grounds Maintenance
- Property Management
- Maintenance Scheduling
- Lease Renewals
- Tenant and Eviction Laws
- Payment Collection
- Rent Collection
- Eviction Procedures
- Lease Administration
- Maintenance Coordination
- Office Staffing
- Yardi Systems
- Site Compli
- Property inspections
- Rent collection
- Vendor management
- Customer service
- Tenant and eviction laws
- Fair housing compliance
- Unit vacancies
Languages
5,5
Timeline
Property Manager
Summit Properties Management
03.2025 - Current
Property Manager
Shinda Management
07.2023 - 02.2025
Property Manager
Fieldstone Properties
03.2018 - 06.2023
Associate of Business Administration - Business
Long Island University
High School Diploma -
Manhattan Village Academy