Itzel Abundis
Aubrey
Summary
General manager with a proven track record in implementing strategic initiatives that enhance profitability and sales. Recognized for excellence in operational performance and customer service. Expertise in motivating, training, and developing teams to excel in competitive environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
General Manager
Wendy's
Little Elm
01.2026 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure smooth restaurant functioning.
- Trained staff on customer service and food safety protocols.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Implemented scheduling practices to optimize team performance and coverage.
- Coordinated with suppliers for timely delivery of food and supplies.
- Ensured compliance with health regulations and company standards consistently.
- Resolved customer complaints to enhance guest satisfaction and loyalty.
- Enforced company policies by administering disciplinary measures including warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
Shift Manager
Wendy's
Little Elm
04.2023 - 01.2026
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Supervised daily restaurant operations and maintained crew performance standards.
- Trained new employees on procedures and customer service expectations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed inventory levels to maintain optimal stock availability.
- Assisted in implementing operational improvements for enhanced efficiency.
- Completed all opening and closing duties accurately according to established guidelines.
- Coached employees on customer interactions to foster exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Supported team members in skill development to improve overall team effectiveness.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06-2016
Skills
- Budget management
- Inventory control
- Health compliance
- Sales tracking
- Customer relationship management
- Operational efficiency
- Staff training
- Team building
- Leadership development
- Staff motivation
- Problem solving
- Compensation analysis
Languages
English
Professional
Spanish
Professional
Certification
- ServSafe
Timeline
General Manager
Wendy's
01.2026 - Current
Shift Manager
Wendy's
04.2023 - 01.2026
High School Diploma -
Lewisville High School