Itzel Avellaneda

• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Managed engaging content about products and promotions for the shop.
• Collaborated with store manager and team members.
• Managed inventory and restocked supplies.
• Helped customers decide on menu items with knowledgeable suggestions.
• Handled customer complaints with professionalism, resolving issues to ensure satisfaction.
• Trained new employees regarding food and drink recipes, operation procedures and health guidelines.

While working here I have successfully gained the trust of manger and boss through my work performance. I've opened and closed the shop many times, and benefited the establishment by respectfully communicating with my employers about the work environment, product stock, and new drink suggestions.