Itzel Cisneros
Houston,Tx
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Proven track record of exceeding sales goals and driving customer satisfaction.
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures.
Overview
7
7
years of professional experience
Work History
Supervisor
LEGO
08.2023 - Current
- Managed daily functions to support efficient and uninterrupted processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Sales Associate
Opal Trove
05.2022 - Current
- Cultivated relationships and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Established a positive rapport with customers by delivering friendly, personalized service
- Engaged with guests to understand and anticipate customer service needs
- Enticed customers with sales and promotions to boost sales
- Developed an in_depth understanding of the product line and was able to effectively communicate features and benefits to customers
Cashier
Shoe Carnival
10.2019 - 08.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedure, such as counting cash register, restocking and cleaning
- Assisted customer with locating items throughout the store when needed
- Used POS system to complete purchases for customers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Barista
Long Coffee
02.2018 - 10.2019
- Memorized or referenced readily accessible information to relay to customers
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
Education
High School diploma -
Elsik High School
Houston, Tx06.2021
Skills
- Sales Expertise
- Cash Register Operation
- Excellent People Skills
- Multitasking Strengths
- Product and Service Sales
- Customer Service
- Product Guidance
- Sales team training
- Goals and performance
- Motivational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
LEGO
08.2023 - Current
Sales Associate
Opal Trove
05.2022 - Current
Cashier
Shoe Carnival
10.2019 - 08.2020
Barista
Long Coffee
02.2018 - 10.2019
High School diploma -
Elsik High School
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