Itzel C Vasquez
Houston,TX
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
Best Western Hotel
Houston, TX
05.2020 - 12.2020
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Made sure every guest was accommodated to their needs.
- Investigated and analyzed client complaints to identify and resolve issues.
- Verified visitors' identification cards before allowing access to the building.
- Processed payments and updated accounts to reflect balance changes.
Waitress Supervisor
Wild West country bar
Houston, TX
07.2018 - 05.2020
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Delegated work to staff, setting priorities and goals.
- Assisted bartenders when needed during peak hours or when short staffed.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored cash register operations during shifts for accuracy of transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Wild west Country bar
Houston, Texas
07.2018 - 05.2020
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Middle College High School At Hcc Gulfton
Houston, TX07-2018
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Scheduling
- Office supply inventory control
- Front desk operations
- Positive and professional
- Customer and client relations
- Data entry
- Scheduling appointments
- Administrative support
- Documentation and reporting
- Multitasking and prioritization
- Greeting and seating clients
- Document control
- Reception desk management
- Data inputting
Timeline
Receptionist
Best Western Hotel
05.2020 - 12.2020
Waitress Supervisor
Wild West country bar
07.2018 - 05.2020
Cashier
Wild west Country bar
07.2018 - 05.2020
High School Diploma -
Middle College High School At Hcc Gulfton
Some College (No Degree) -
Houston Community College