Ivan Hipolito
Los Angeles,CA
Summary
Results-driven food service manager with a proven track record in optimizing operations and leading teams to achieve $50,000 in daily sales. Increased guest satisfaction ratings from 30% to 80% within a short time frame through effective service enhancements. Committed to maintaining high cleanliness standards and fostering an efficient work environment that drives organizational success
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Pressed Juicery
Los Angeles, California
07.2025 - Current
- Facilitated informative store visits for guests, including CFO and chief of marketing
- Maintained high cleanliness standards to enhance customer experiences
- Guided team to elevate satisfaction rates and boost sales
NSO Trainer
Shake Shack
Los Angeles, California
01.2021 - 07.2025
- Facilitated opening of new stores and trained up to 15 employees per shift on company standards
- Maintained health and quality standards to ensure consistent food quality
- Developed training techniques to enhance service efficiency and improve station functionality
Fryer
Mochinut
06.2019 - 08.2022
- Enhanced food quality through improved cooking methods
- Ensured cleanliness met health inspection standards consistently
- Coordinated team schedules and streamlined end-of-day cash checkouts
- Managed delivery, receiving, and resolved guest issues promptly
Education
High School Diploma -
Venice Senior High School
Los Angeles06-2021
Skills
- Staff management
- Scheduling and planning
- Inventory management
- Store operations
- Safe alcohol service
- Upselling strategies
- Guest relations
- Problem solving
- Adaptability
- Quick learner
- Skill application
- Patience
About Me
Results-driven professional with a strong commitment to excellence and team success. Experienced in leadership, staff development, and hospitality operations, with a proven ability to motivate teams, provide exceptional customer service, and maintain productivity in demanding environments. Recognized for patience, professionalism, and a dependable work ethic that supports both organizational goals and customer satisfaction.
Languages
English, Spanish
First Language
Certification
- StateFoodSafety Food Handlers
- StateFoodSafety Responsible Beverage Service
Timeline
Shift Lead
Pressed Juicery
07.2025 - Current
NSO Trainer
Shake Shack
01.2021 - 07.2025
Fryer
Mochinut
06.2019 - 08.2022
High School Diploma -
Venice Senior High School