Ivan Lopez Ordonez
Lake Hiawatha
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Seasons 52
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Randolph Diner
03.2018 - 06.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Delivered correct food items to tables according to order documentation.
Education
Bachelor Of International Business -
Francisco De Paula Santander University
Cucuta, Colombia12.2015
High School Equivalency Degree -
GED Testing Center New Jersey
2021
Skills
- Hospitality Service Expertise
- Food and Beverage Pairings
- Attention to Detail
- Strong Work Ethic
- Multitasking Abilities
- Exceptional Customer Service
- Foreign Language Proficiency
- Stress Management
- Positive Attitude
- Team Leadership
Certification
- Wine 101, Gallo Wine Academy - 09/18/2023
- Introduction to Food & Wine Pairing , Gallo Wine Academy - 09/14/2023
- How to Sell Wine, Gallo Wine Academy - 11/12/2023
- Wine Tasting and Wine Etiquette, Gallo Wine Academy - 09/18/2023
- Fine Wine Sales and Service, Gallo Wine Academy - 11/12/2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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