Ivana Matijevic
Miami
Summary
Dedicated and customer-focused server seeking to enhance the dining experience by providing exceptional service and ensuring customer satisfaction. With a proven track record of handling high volumes of customers and delivering efficient and personalized service, I aim to contribute my skills in a fast-paced and dynamic
restaurant environment.
Overview
9
9
years of professional experience
Work History
Server
Byblos Miami
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
JUVIA Miami Beach
02.2020 - 11.2022
- Provided exceptional customer service by promptly greeting and seating guests, taking orders accurately, and ensuring timely delivery of meals, resulting in high customer satisfaction ratings.
- Operated POS system efficiently to process payments, handle cash transactions, and generate accurate billing statements, maintaining a high level of accuracy and accountability.
- Collaborated effectively with kitchen staff and management to coordinate food and beverage orders, ensuring smooth operations and timely service delivery.
- Demonstrated strong multitasking abilities by effectively managing multiple tables simultaneously, prioritizing tasks,
and ensuring all guests received prompt and personalized service.
Bar Server
MSC Crociere
12.2014 - 01.2020
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Increased bar revenue by upselling premium drinks
- Maintained a clean and organized environment, ensuring compliance with health and safety regulations.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
- Know the daily specials and special promotions.
- Provide personalized service, remembering guest names and preferences.
- Verify that drinks are served in the proper glass with the proper garnish.
- Adhere to the drinking age policy for the vessel.
- Assist in the Stores during loading.
- Work at special parties and private functions.
- •Conduct general cleaning and maintenance according to Shipsan, the European sanitation program, and USPH standards.
Education
Bachelor of Science - School of Management
Faculty of Organizational Sciences
Belgrade, Serbia04.2014
Skills
- Sales Expertise
- Sales Techniques
- Interpersonal Skills
- Upselling Techniques
- Positive Attitude
- Attention to Detail
- Professional Appearance
- Organizational Skills
- Effective Communication
- Team Collaboration
- Strong Work Ethic
- Multitasking Abilities
- Reliable and Responsible
Languages
Serbian
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Timeline
Server
Byblos Miami
11.2022 - Current
Server
JUVIA Miami Beach
02.2020 - 11.2022
Bar Server
MSC Crociere
12.2014 - 01.2020
Bachelor of Science - School of Management
Faculty of Organizational Sciences
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