Ivania Guerrero Buendia
Denver,CO
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
15
15
years of professional experience
Work History
Cashier Team Lead
Trangent Inc
Denver, Colorado
03.2017 - 11.2024
- Processed returned merchandise by strictly following store return and exchange procedures.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Sorter
Amazom Warehouse FTW1
Commerce City, Colorado
08.2021 - 05.2024
- Adjusted sorting methods based on the type of items and company requirements.
- Communicated effectively with fellow sorters about workloads and progress updates.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Sorted and categorized items according to size, type, and condition.
- Repaired malfunctions, reassembled items, and performed final tests.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Collaborated with other sorters in order to meet daily production goals.
- Utilized manual and automated systems to sort items at a high volume.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Identified and separated recyclable materials from waste.
- Learned new testing methods through continued education and research.
- Notified supervisors or other relevant personnel of test or production issues.
- Provided excellent customer service by responding to inquiries related to sorted items.
- Performed quality control checks on all sorted items before packing them away.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Counted products manually or electronically to transfer into sorting systems.
Janitor
Onesource
Denver, Colorado
05.2010 - 08.2020
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Maintained accountability for building keys, master keys and access cards.
Education
GED -
Pickens Technical College
Aurora, CO06-2012
Skills
- Cashier training
- Inventory management
- Merchandising guidelines
- POS system
- Basic math
- Flexible schedule
- Cash handling
- Workflow coordination
- Hospitality and accommodation
- Team leadership
- Online order picking
- Safety rules
- Customer service
- Merchandise stocking
- Store opening and closing
- Empathy and patience
- Positive attitude
- Team collaboration
- Problem-solving
- Motivational skills
- Product restocking
Timeline
Sorter
Amazom Warehouse FTW1
08.2021 - 05.2024
Cashier Team Lead
Trangent Inc
03.2017 - 11.2024
Janitor
Onesource
05.2010 - 08.2020
GED -
Pickens Technical College