Ivan Macan Jr
Milwaukee
Summary
Motivated first-year accounting student pursuing CPA license. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Hyatt Regency Milwaukee
Milwaukee
06.2025 - Current
- Assisted guests with check-in and check-out procedures efficiently
- Managed reservations using property management software effectively
- Responded to guest inquiries and resolved issues promptly
- Maintained cleanliness and organization of the front desk area consistently
- Collaborated with housekeeping to ensure room readiness for arrivals
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Frequently acknowledged by guests for professionalism, friendliness, and helpful service
- Consistently recognized for customer service, with the highest scores on the property
Sister Cities Chair
City of Milwaukee
Milwaukee
01.2025 - Current
- Acting as primary liaison between the cities of Milwaukee and Zadar, promoting mutual understanding and cultural exchange.
- Developing initiatives focused on business to promote both Milwaukee and Zadar's interests.
- Managing communication and partnerships with government officials, local organizations, and community leaders.
- Coordinating and organizing events to promote Croatian culture in Milwaukee, such as at Folkfair.
Sales Associate
Bob's Discount Furniture
08.2023 - 03.2024
- Assisted customers with selecting furniture based on their needs and preferences.
- Provided product knowledge and information to customers, explaining hidden features and benefits of certain pieces.
- Handled customer questions, issues, and concerns in a professional manner.
- Maintained cleanliness to satisfy customers.
- Received overwhelmingly positive feedback from customers for providing exceptional service and product knowledge.
Customer Service Representative
Kopp's Frozen Custard
09.2020 - 09.2021
- Interacted with diverse customers and tourists, providing exceptional service.
- Handled cash transactions accurately and ensured correct change was given to customers.
- Maintained the quality and presentation of food and custard for delivery.
Education
Associate of Applied Science - Accounting
Milwaukee Area Technical College
Milwaukee, WI01-2027
High School Diploma -
Ronald Reagan IB Highschool
Milwaukee05.2022
Skills
- Customer service
- Tourism industry insight
- Effective communication
- Time management
- Data entry
- Guest accommodations
- Conflict resolution
- Reservation management
- Computer skills
- Language proficiency
- Hotel software expertise
Volunteer And Leadership Experience
- Volunteer at Sacred Heart, supporting and helping to organize events in the community
- Assisted in organizing community events at Croatian Park
- Assisted in bartending for large events at both Croatian Park and Sacred Heart
- Helped with prep, set up, and breakdown of community events
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
Affiliations
Band - Hrvatski Sokoli (2024-Present)
Timeline
Guest Service Representative
Hyatt Regency Milwaukee
06.2025 - Current
Sister Cities Chair
City of Milwaukee
01.2025 - Current
Sales Associate
Bob's Discount Furniture
08.2023 - 03.2024
Customer Service Representative
Kopp's Frozen Custard
09.2020 - 09.2021
Associate of Applied Science - Accounting
Milwaukee Area Technical College
High School Diploma -
Ronald Reagan IB Highschool