Ivette Guncet
PALATKA,FL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
23
23
years of professional experience
Work History
Surgical Coordinator
Memorial Health Care System, Hollywood
01.2019 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Primary Care Physicians of Florida
Primary Care Physicians of Hollywood
08.2017 - 01.2019
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Developed long-lasting relationships with patients and families, fostering trust in the primary care setting.
- Reduced patient wait times by efficiently managing appointments and prioritizing urgent cases.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Scheduled appointments for doctor visits, and procedures.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Uromedix
Uro-Medix | Division of 21st Century Oncology, LLC
10.2009 - 01.2012
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Pediatric Associates
Pediatric Associates Lauderdale Lakes
01.2007 - 10.2009
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Shallotte Urgent Care
Novant Health Oceanside Family Medicine & Convenient Care - Shallotte
03.2005 - 01.2007
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
- Increased patient trust through empathetic listening and clear explanations of medical procedures, in both Eglish and Spanish.
Memorial Primary Care Center
Memorial Regional Hospital
07.2001 - 03.2005
- Enhanced patient care by efficiently assessing, treating, and monitoring medical emergencies in various settings.
- Maintained accurate documentation of patient encounters, ensuring proper billing and continuity of care for follow-up appointments.
- Contributed to higher patient satisfaction scores by providing compassionate care during stressful situations.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Contacted medical facilities or departments to schedule patients for tests or admission.
Education
High School Diploma -
Western High School
Davie, FL2001
Skills
- Strong Communication Skills
- Insurance Verification
- Professionalism and Confidentiality
- Patient coordination
- Medical Office Experience
- Data Entry Efficiency
- Motivational Skills
- Resourcefulness and Initiative
- Obtaining authorizations
- HIPAA Compliance
- Pre-authorization management
- Insurance pre-certifications
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
Memorial Health Care System, Hollywood
01.2019 - Current
Primary Care Physicians of Florida
Primary Care Physicians of Hollywood
08.2017 - 01.2019
Uromedix
Uro-Medix | Division of 21st Century Oncology, LLC
10.2009 - 01.2012
Pediatric Associates
Pediatric Associates Lauderdale Lakes
01.2007 - 10.2009
Shallotte Urgent Care
Novant Health Oceanside Family Medicine & Convenient Care - Shallotte
03.2005 - 01.2007
Memorial Primary Care Center
Memorial Regional Hospital
07.2001 - 03.2005
High School Diploma -
Western High School
Similar Profiles
Taheenah MarseilleTaheenah Marseille
Registered Nurse at Memorial Health Care System, HollywoodRegistered Nurse at Memorial Health Care System, Hollywood
Anisa KnowlesAnisa Knowles
Patient Financial Representative at Memorial Health Care System, HollywoodPatient Financial Representative at Memorial Health Care System, Hollywood
Edelin CasillaEdelin Casilla
Registered Nurse, Oncology at Memorial Healthcare SystemRegistered Nurse, Oncology at Memorial Healthcare System