Ivette Troche
9682 Giada Dr Jacksonville ,FL
Summary
Versatile and results-driven professional with a history of enhancing operational efficiency at Pennock Floral. Excelled in team leadership and inventory management, significantly reducing product damage. Skilled in customer service and bilingual communication, adept at fostering positive relationships and ensuring timely order fulfillment. Demonstrates a strong commitment to quality control and safety regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
07.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Cashier/Meat and Produce Wrapper
Springfield Superette
07.2024 - 11.2024
- Resolved customer inquiries and concerns to enhance shopping experience.
- Provided accurate cash handling, maintaining balanced registers.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Warehouse Manager
Pennock Floral
02.2021 - 06.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
OS&D Clerk/Heavy Equipment Operator
Iherb
01.2019 - 05.2021
- Compiled and analyzed data to produce reports.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Resolved any issues with receiving products also conducting cycle counts,replenishments and putaway.
- Operated multiple types of heavy equipment in utility maintenance environments with zero safety incidents.
- Supported team in peak times, maintaining operational efficiency.
Picker Packer
XPO Logistics/Zara
11.2017 - 12.2018
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Supervised and trained new staff in performing census.
Housekeeping Cleaner
Imko Staffing/ Sharp Corporation
02.2015 - 11.2016
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
Stow Associate
ISS/Amazon
11.2015 - 01.2016
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
Unarmed Security Guard
FJC Securities Services
08.2015 - 11.2015
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Housekeeping Cleaner
Self Employed Services
09.2012 - 08.2015
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Manufacture Assambler
Axiom Staffing
01.2015 - 06.2015
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
- Assembling metal parts to create a vending machine accurately.
Line Leader
Crestron Electronics
10.2005 - 05.2011
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
Education
High School Diploma -
Ines Maria Mendoza
Cabo Rojo ,P.R.06-1999
Skills
- Customer service
- Valid Driver's license
- Cash handling
- Stock replenishment
- Customer assistance
- Order picking
- Product packaging
- Quality control
- Loading and unloading
- Equipment operation
- Team leadership
- Bilingual
Certification
8 and 16 hours security guard certificate
security guard license
cpr and aed certification card
metal detector certificate
fire guard license FO2
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Meat and Produce Wrapper
Springfield Superette
07.2024 - 11.2024
Driver
Uber And Lyft
07.2021 - Current
Warehouse Manager
Pennock Floral
02.2021 - 06.2024
OS&D Clerk/Heavy Equipment Operator
Iherb
01.2019 - 05.2021
Picker Packer
XPO Logistics/Zara
11.2017 - 12.2018
Stow Associate
ISS/Amazon
11.2015 - 01.2016
Unarmed Security Guard
FJC Securities Services
08.2015 - 11.2015
Housekeeping Cleaner
Imko Staffing/ Sharp Corporation
02.2015 - 11.2016
Manufacture Assambler
Axiom Staffing
01.2015 - 06.2015
Housekeeping Cleaner
Self Employed Services
09.2012 - 08.2015
Line Leader
Crestron Electronics
10.2005 - 05.2011
High School Diploma -
Ines Maria Mendoza
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