Summary
Overview
Work History
Education
Skills
Timeline
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Ivory Gilyard

Ypsilanti,MI

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Leasing Manager

Reserve at Westland
08.2023 - 02.2024
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Worked with property manager to maintain market readiness and facilitate smooth transitions.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Organized and hosted open house events, significantly increasing prospective tenant engagement.


General Manager

The Thrivery
05.2022 - 07.2023
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Managed employee reviews, training, and schedules.
  • Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
  • Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.

Processing Manager

Sticky Ypsi
06.2020 - 03.2022
  • Ensured compliance with industry regulations, maintaining comprehensive documentation and adhering to best practices throughout the organization.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
  • Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
  • Assisted in the hiring process, conducting interviews and selecting qualified candidates.
  • Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.

Education

Bachelor of Science - Psychology

Eastern Michigan University
Ypsilanti, MI
04-2014

Skills

  • Resident relations
  • Clerical skills
  • Lease management experience
  • Multitasking
  • Reliability
  • Property tours and inspections
  • Financial budgeting and reporting
  • Time management abilities

Timeline

Leasing Manager

Reserve at Westland
08.2023 - 02.2024

General Manager

The Thrivery
05.2022 - 07.2023

Processing Manager

Sticky Ypsi
06.2020 - 03.2022

Bachelor of Science - Psychology

Eastern Michigan University

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Ivory Gilyard