Ivy Vyhlidal
Iola,KS
Summary
Dynamic Regional Property Manager with expertise in budget management, team training, and regulatory compliance. Proven track record in enhancing tenant satisfaction and optimizing property operations across multiple locations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Moline Management LLC
06.2012 - Current
- Directed property operations across multiple locations, ensuring compliance with company policies and regulations.
- Led team in implementing cost-saving strategies, optimizing budget management for over 450 units.
- Streamlined maintenance processes, enhancing response times and tenant satisfaction through efficient work order systems.
- Mentored junior property managers, fostering professional development and enhancing overall team performance.
- Analyzed market trends to inform pricing strategies, improving occupancy rates and revenue generation across portfolio.
- Collaborated with leasing teams to develop marketing initiatives that increased property visibility and tenant engagement.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
Retail Sales Representative
Verizon Wireless
04.2010 - 06.2012
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and timely restocking.
- Trained new team members on sales techniques and company policies.
- Executed promotional campaigns, driving increased foot traffic and sales volume.
- Analyzed customer feedback to improve service delivery and store operations.
- Developed strong product knowledge to assist customers in making informed decisions.
- Resolved customer issues efficiently, maintaining positive relations and brand reputation.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
Education
Business Management -
Thomson Education Direct
Scranton, PA2004
GED -
Allen Community College
Iola, KS 05-1996
Skills
- Document preparation
- Asset management
- Sales management
- Business planning
- Regulatory compliance
- Tenant screening
- Property operations
- Lease agreement management
- Team recruitment
- Site inspection conduction
- Property inspections
- Staff training and development
- Property management
Certification
FHC - Fair Housing Coordinator
HCCP - Housing Credit Compliance Professional
NCP - National Compliance Professional
SCS - Site Compliance Specialist
Timeline
Regional Property Manager
Moline Management LLC
06.2012 - Current
Retail Sales Representative
Verizon Wireless
04.2010 - 06.2012
Business Management -
Thomson Education Direct
GED -
Allen Community College