Iyana Jordan
Baxley
Summary
Dedicated and ambitious individual with excellent experience in many industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. A quick-learning team player with effective communication and organization skills. Bringing polished, professional telephone etiquette and advanced computer abilities. I'm a motivated employee eager to apply time management and organizational skills in various environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
McDonalds
Baxley, GA
08.2025 - 10.2025
- Delivered exceptional customer service, enhancing satisfaction and loyalty.
- Operated kitchen equipment efficiently, ensuring food preparation quality and safety standards.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Resolved customer complaints effectively, contributing to a positive dining experience.
- Worked front counter, drive-thru and other areas.
Prep Cook/Server
Huddle House
Baxley, GA
11.2024 - 05.2025
- Maintained cleanliness and sanitation of kitchen areas, adhering to health and safety standards.
- Operated kitchen equipment including grills, fryers, and ovens while following safety protocols.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Caregiver
Hazlehurst
Hazlehurst, GA
05.2024 - 10.2024
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Provided compassionate care, ensuring comfort and safety for clients in daily activities.
- Implemented engaging activities to enhance clients' social interaction and mental well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Driver
Uber And Lyft
Atlanta, GA
04.2022 - 08.2023
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Reported any incidents involving the truck or its cargo to management immediately.
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
- Assisted disabled passengers entering or exiting vehicles as necessary.
CSR
VoiceNation
Duluth, GA
08.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Temp Worker
Robert Half
Austin, TX
04.2021 - 06.2021
- Carried out individual work in various capacities to promote business and achieve assigned goals
- Developed and established professional working relationships with staff from various levels both within and outside department
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health
- Evaluated needs of departments and delegated tasks to optimize overall production
Crew Team Member
Crumble Cookies
Pflugerville, TX
03.2020 - 03.2020
- Greeted customers and cultivated positive experiences in line with company standards
- Washed dishes, cleaned countertops and sanitized high-use areas
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Demonstrated proper food safety practices by accurately completing quality control checklist
Personal Assistant to the Owner
Jordan Enterprise
Marietta, GA
07.2017 - 05.2019
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties
- Handled incoming and outgoing calls, mail, email and faxes
- Coordinated meeting and work schedules for staff teams and executives
- Processed and sent invoices, adjustments and credit memos to customers
- Organized both physical and digital files and updated reports to coordinate project materials
- Booked flights, hotel accommodations and ground transportation for smooth business travel
Manager
Desirable Delights
Atlanta, GA
04.2015 - 04.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Monitored staff performance and addressed issues
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets
Crew Member
Burger King
Lawrenceville, GA
05.2018 - 10.2018
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Packaged menu items into bags or trays and placed drink orders into carriers
- Drove team success by quickly completing assigned tasks
- Explained current promotional information and items to patrons
Server Shift Leader
Dat Fire Jerk Chicken
Atlanta, GA
03.2016 - 02.2017
- Supervised serving staff to drive high level of hospitality and food excellence
- Directed and assisted in general dining room cleaning and sanitation
- Leveraged proper serving etiquette to promote inviting dining atmosphere
- Held performance reviews to identify and correct areas needing improvement
- Interacted and engaged with patrons to promote friendly environment
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX05-2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning and sanitizing
- Customer engagement
- Adaptability and flexibility
- Patient care
- Safety awareness
- Critical thinking
- Data entry
- Proper Phone Etiquette
- Food Inspection
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Organizational and Planning Skills
- Supply Restocking
- Housekeeping
- Cleaning and sanitizing
Certification
Food Handler Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Crew Member
McDonalds
08.2025 - 10.2025
Prep Cook/Server
Huddle House
11.2024 - 05.2025
Caregiver
Hazlehurst
05.2024 - 10.2024
Driver
Uber And Lyft
04.2022 - 08.2023
CSR
VoiceNation
08.2021 - 12.2021
Temp Worker
Robert Half
04.2021 - 06.2021
Crew Team Member
Crumble Cookies
03.2020 - 03.2020
Crew Member
Burger King
05.2018 - 10.2018
Personal Assistant to the Owner
Jordan Enterprise
07.2017 - 05.2019
Server Shift Leader
Dat Fire Jerk Chicken
03.2016 - 02.2017
Manager
Desirable Delights
04.2015 - 04.2019
High School Diploma -
Cedar Ridge High School