Iyana Whittaker
Davenport,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Polite and professional worker successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
The Results Company
08.2020 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Package Handler
FedEx Ground
04.2020 - 08.2020
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Assistant
Beauties Building Homes
02.2019 - 04.2020
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
Education
High school diploma -
Discovery High School
Lake Alfred, FLSkills
- Training and Development
- Inbound Phone Call Management
- Quality Assurance Controls
- Facility Tours
- System Documentation
- Sales Expertise
- Customer Communication
- Customer Service Optimization
- Account Management
- Problem-Solving Skills
- Answering Questions
- Time Management
Certification
Time management (4 years)
Leadership (4 years)
communication (4 years)
Critical Thinking (4 years)
Multi-tasking (4 years)
patience (2 years)
Customer Service (4 years)
Upselling (2 years)
Timeline
Call Center Representative
The Results Company
08.2020 - Current
Package Handler
FedEx Ground
04.2020 - 08.2020
Assistant
Beauties Building Homes
02.2019 - 04.2020
High school diploma -
Discovery High School
Time management (4 years)
Leadership (4 years)
communication (4 years)
Critical Thinking (4 years)
Multi-tasking (4 years)
patience (2 years)
Customer Service (4 years)
Upselling (2 years)
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