Izabella Findlay
Real Estate
Heath,OH
Summary
Dependable server successful for providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Server Shift Leader
Horvaths Harbor
Thornville, OH
08.2021 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Real Estate - Real Estate
Davis College
Toledo, OH 01.2021 - 08.2021
Skills
Accurate money handling
undefinedTimeline
Server Shift Leader
Horvaths Harbor
08.2021 - Current
Real Estate - Real Estate
Davis College
01.2021 - 08.2021
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