Izayah Miles
Portland
Summary
Dynamic and detail-oriented professional with extensive experience at The Gambling Cowboy, excelling in high-volume, fine dining environments. Proven ability to enhance order accuracy and deliver exceptional customer service while collaborating effectively with team members. Strong knowledge of POS systems and a commitment to cleanliness standards ensure an enjoyable guest experience.
Overview
7
7
years of professional experience
Work History
Server
The Gambling Cowboy Steakhouse
04.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Executed timely service of meals and drinks with attention to details.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Food Expeditor
The Gambling Cowboy Steakhouse
05.2019 - 04.2023
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
Busser/Barback
The Gambling Cowboy Steakhouse
08.2018 - 04.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Collaborated with staff to find efficient methods for task completion.
Shift Lead
Nekter Juice Bar Inc.
08.2020 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Business
California State University, San Marcos
San Marcos, CAComputational Science
Mt. San Jacinto College
San Jacinto, CASkills
- POS system operation
- Order accuracy
- Menu knowledge
- Food presentation
- Team collaboration
- Time management
- Exceptional customer service
- Fine dining experience
Timeline
Server
The Gambling Cowboy Steakhouse
04.2023 - 03.2025
Shift Lead
Nekter Juice Bar Inc.
08.2020 - 05.2022
Food Expeditor
The Gambling Cowboy Steakhouse
05.2019 - 04.2023
Busser/Barback
The Gambling Cowboy Steakhouse
08.2018 - 04.2023
Business
California State University, San Marcos
Computational Science
Mt. San Jacinto College
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