J Melisa Paul
Orlando,FL
Summary
Experienced, friendly, and philanthropically involved college graduate with excellent organizational skills and extensive knowledge of office policies and procedures. Experience in event coordination/logistics, research + data mining, and guest relations. Strong communication skills and strategic planning abilities. Extremely eager to continue learning, building, and growing as a young professional.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Canine Companions for Independence
Orlando, Florida
03.2022 - Current
- Managed communications between staff, volunteers, and clients effectively.
- Assisted in maintaining accurate records of dog placements.
- Managed the application process for prospective volunteer puppy raisers.
- Distributed necessary resources to Volunteer Puppy Raisers upon and throughout their placement.
- Maintained inventory, ensuring availability of necessary resources for programs managed by Puppy Program across the seven states overseen by the Southeast Region
- Answered phone calls and emails to provide information, resulting in timely and effective correspondence.
- Maintained accurate data in various spreadsheets across departments using Microsoft Excel and Salesforce reports.
- Handled confidential information/documents in an organized fashion according to established protocol.
- Processed reimbursements for payment.
- Solicited feedback from staff and volunteers to improve the volunteer experience.
- Collaborated with counterparts at other Regional Campus's to establish and execute uniform and consistent volunteer appreciation.
Volunteer Assistant/Receptionist
Second Harvest Food Bank of Central Florida
Orlando, FL
07.2021 - 03.2022
- Manage and schedule events, export and enter data in VolunteerHub and Bloomerang CRM softwares to keep records of volunteer and donor engagement information updated and accurate.
- Work directly with volunteers greeting, answering questions, ensuring they are set up for success in addition to building trusting relationships.
- Organized and updated volunteer opportunity schedules and monthly calendar obligations for various levels of staff and volunteers.
- Followed up with staff and managers to assess volunteer needs and opportunities.
- Helped define mission and standards for volunteer staff by collaborating with organization leadership.
- Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
Advancement Fellow
UCF Foundation
Orlando, FL
05.2019 - 07.2021
- Greet incoming donors, guests and staff with a professional approach and provide friendly, knowledgeable assistance both in person and via telephone
- Sort and distribute business correspondence to correct areas, reducing dropped communications and enabling faster responses to key requests
- Identify operational and performance issues and work with managers to resolve and improve efficiency
- Assist key units with projects requiring accuracy and quick turnaround times, primarily in the areas of prospect development and records and gifts
Education
Bachelors of Science - Business Administration (BSBA) - Integrated Business
University Of Central Florida
Orlando, FL05.2020
Skills
- Office Administration
- Customer/Client Relations
- Microsoft Suite (advanced)
- Scheduling/Calendar Management
- Blackbaud CRM
- VolunteerHub
- Salesforce
- Proficient with main social media platforms
- Adaptive Team Player
- Event Logistics
- Volunteer Scheduling & Training
- Solution Oriented
Affiliations
- LEAD Scholars Academy - Members are required to enroll in one additional leadership-focused course per semester. LEAD Scholars are taught key human interaction styles, as well as strategies for leading a diverse group of people in achieving a broader goal.
Accomplishments
Canine Companions - (2016 - current/Orlando, FL)
• Volunteer Puppy Raiser - Raising puppy #6, who will matriculate back to Canine Companions in August 2026.
• DogFest Planning Committee (2017-current)
Service Dog Training and Education Program at the University of Central Florida - (2016-2020)
• Executive Board (2017-2020)
• Volunteer Puppy Raiser - Raising puppy #6, who will matriculate back to Canine Companions in August 2026.
• DogFest Planning Committee (2017-current)
Service Dog Training and Education Program at the University of Central Florida - (2016-2020)
• Executive Board (2017-2020)
Timeline
Administrative Assistant
Canine Companions for Independence
03.2022 - Current
Volunteer Assistant/Receptionist
Second Harvest Food Bank of Central Florida
07.2021 - 03.2022
Advancement Fellow
UCF Foundation
05.2019 - 07.2021
Bachelors of Science - Business Administration (BSBA) - Integrated Business
University Of Central Florida