Jabrena Marshall
Augusta,GA
Summary
Dynamic and versatile professional with a strong foundation in communication, public administration, and community engagement. Holding a BA in Communication from USC Aiken with a sociology cognate and currently pursuing a Master’s in Public Administration at Clayton State University, I bring a unique blend of skills in leadership, strategic planning, and people management. My diverse experience, including service in the Navy as a Community Program Assistant and Medical Support Assistant, has honed my adaptability, problem-solving abilities, and dedication to service. I excel at building relationships, driving initiatives, and leading teams to achieve results. Known for my direct communication style, commitment to integrity, and focus on continuous improvement, I am eager to contribute my talents to a forward-thinking organization where I can make a meaningful impact.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
Charlie Norwood VA Medical Center
Augusta, GA
03.2024 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Assisted with billing processes related to healthcare services provided by physicians.
- Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
- Transcribed physician orders into the electronic medical record system accurately.
- Coordinated care plans between various departments of the hospital or clinic setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Community Program Assistant
Georgia Cancer Center
Augusta, Georgia
06.2023 - 10.2024
- Assisted in developing and implementing community outreach programs.
- Provided administrative support to the Community Program Manager.
- Organized community events such as workshops, seminars and lectures.
- Cultivated relationships with local organizations to increase collaboration opportunities.
- Organized meetings between key stakeholders to discuss potential partnerships.
- Facilitated communication between members of the community and staff members.
- Planned, directed and coordinated programs and services.
- Designed and authored print recruitment and marketing collateral, newsletters, postcards, flyers, brochures and admissions packets for admissions office.
Boatswain's Mate
Navy
Norfolk , VA
09.2014 - 07.2022
- Ensured that all safety precautions were adhered to during operations.
- Directed and supervised personnel in the maintenance, repair, overhaul, and operation of all deck equipment.
- Maintained records of inspections and repairs performed on deck equipment.
- Conducted drills to ensure crew members are familiar with emergency procedures.
- Managed inventory levels of stores aboard vessel including fuel, lubricants, provisions.
- Responded quickly to any changes in course or speed required by bridge officers.
- Trained and supervised personnel handling shipboard maintenance functions.
- Coordinated landing signals for helicopters on ships.
- Oversaw ship operations during travel and kept watch for hazards.
- Arranged for ship to be fueled, restocked with consumable supplies and repaired.
- Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements.
- Created nautical maps and provided assistance in maritime rescue operations.
Education
Bachelor of Arts - Communications
University of South Carolina - Aiken
Aiken, SC12-2022
Master of Arts - Public Administration
Clayton State University
Morrow, GASkills
- Recordkeeping skills
- Conflict resolution techniques
- Stress management techniques
- Needs assessments
- Adaptable
- Case Management
- Maintaining confidentiality
- Customer Service
- Event execution
- Advertising and marketing
- Strategy implementation
- Internal Communications
- Media Relations
- Crisis Management
- Event Coordination
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Charlie Norwood VA Medical Center
03.2024 - Current
Community Program Assistant
Georgia Cancer Center
06.2023 - 10.2024
Boatswain's Mate
Navy
09.2014 - 07.2022
Bachelor of Arts - Communications
University of South Carolina - Aiken
Master of Arts - Public Administration
Clayton State University
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