Jaci Senior-Dorie
Kissimmee,FL
Summary
Experienced in customer relationship management, consistently delivering high levels of customer satisfaction and retention. Utilizing persuasive communication techniques to drive sales and foster customer loyalty. Demonstrated success in collaborating with team members to achieve sales objectives and promote a positive store environment.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
Nike Factory Outlet
09.2023 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Barista/Cashier
Kung Fu Tea
05.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Sales Associate
Crocs
Neptune, NJ
06.2022 - 08.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
American Eagle Outfitters
09.2021 - 04.2022
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High school diploma -
Neptune High School
Neptune City, NJ 09.2018 - 06.2022
Associate's degree - Social Sciences
Brookdale Community College
Lincroft, NJ 09.2018 - 05.2022
Skills
- Retail Sales
- Cleaning Experience
- Merchandising
- Sales
- Cashiering
- Cash Handling
- Communication skills
- Customer service
- Analysis skills
Timeline
Sales Associate
Nike Factory Outlet
09.2023 - 09.2024
Barista/Cashier
Kung Fu Tea
05.2023 - 08.2024
Sales Associate
Crocs
06.2022 - 08.2022
Sales Associate
American Eagle Outfitters
09.2021 - 04.2022
High school diploma -
Neptune High School
09.2018 - 06.2022
Associate's degree - Social Sciences
Brookdale Community College
09.2018 - 05.2022
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