Jack McIntee
Lansing,MI
Summary
Proven leader with a track record of enhancing team productivity and customer retention at Edward Rose and Sons. Skilled in customer service and problem-solving, consistently achieving high levels of efficiency and quality. Demonstrates integrity and strong communication, driving results and fostering collaboration.
Overview
13
13
years of professional experience
Work History
Crew Member
McDonald's
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier - Finance
Gun Lake Casino
04.2021 - 06.2021
- Performs exchanges of cash and cash equivalents including but not limited to cheque redemption. check cashing, EZ Pay ticket redemption, Outlet Bank issuing/receiving credit card advances.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Follow all procedures and policies to ensure that cash handling is performed within accepted standards established by Casino Management..
Case Manager
Lakeside Academy
11.2018 - 07.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Counseling troubled youth.
Youth Specialist
Allegan County Juvenile Detention Center
07.2018 - 10.2018
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Monitored participant progress through regular assessments, making necessary adjustments to ensure continued improvement.
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Improved youth engagement by incorporating interactive activities and group discussions in program sessions.
Assistant Manager in Training
Edward Rose and Sons
06.2017 - 02.2018
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Achieved high levels of customer retention through proactive engagement strategies tailored to individual needs.
- Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
- Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
Carpenter
Nick McClain
06.2016 - 11.2016
- Worked remodeling homes.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Machine Feeder
International Paper
06.2011 - 06.2013
- Monitored machine performance data, providing insights for process optimization initiatives aimed at reducing waste and increasing yield rates.
- Ensured high product quality by conducting thorough inspections and immediately addressing any deviations.
- Regularly communicated progress updates to management, highlighting key achievements and potential areas for further growth or improvement.
- Streamlined material flow, adjusting conveyor systems to align with production demands.
Education
Bachelor of Science - Criminal Justice, Accounting
Western Michigan University
Kalamazoo, MI06.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Self-discipline
- Interactive communication skills
- Integrity and Honesty
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
Timeline
Crew Member
McDonald's
01.2024 - Current
Cashier - Finance
Gun Lake Casino
04.2021 - 06.2021
Case Manager
Lakeside Academy
11.2018 - 07.2019
Youth Specialist
Allegan County Juvenile Detention Center
07.2018 - 10.2018
Assistant Manager in Training
Edward Rose and Sons
06.2017 - 02.2018
Carpenter
Nick McClain
06.2016 - 11.2016
Machine Feeder
International Paper
06.2011 - 06.2013
Bachelor of Science - Criminal Justice, Accounting
Western Michigan University