Jack Norman
North Port,FL
Summary
Enthusiastic and highly motivated Sales and Customer Service professional with expertise in communication and critical thinking. Driven to provide superior quality customer service and increase firm profitability. Skilled in building customer relationships and understanding customer needs. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
10
10
years of professional experience
Work History
Server
Mission Valley Golf & Country Club
07.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers and member experience.
Server
The Vinoy Resort & Golf Club
01.2017 - 11.2017
- Worked as a Server in Marchand's Bar & Grill, the Vinoy's premier upscale restaurant located in the lobby.
- Maintained a professional atmosphere while providing an exemplary and unforgettable experience to customers.
- Upsold high-profit items and guaranteed customer satisfaction while enhancing the restaurant's sales numbers and profitability.
DJ/Entertainer
Polo Nights Entertainment
07.2013 - 07.2017
- DJ/ Entertainer, and part-time manager of Polo Nights Entertainment.
- Hosted/ managed numerous events including weekly college nights, proms, weddings, private parties, block parties, beach festivals, etc.
- Organized, planned, and executed an array of events that catered to the needs of the customer and went the extra mile to ensure a quality night that satisfied everyone.
Line Cook
Lee Roy Selmon's Restaurant
03.2014 - 03.2015
- Gained experience working as a Line Cook, Dishwasher, Busser, Host, and a Server.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Bachelor of Arts - Economics
University of South Florida
Tampa, FL12.2023
High School Diploma -
Charlotte High School
Punta Gorda, FL05.2013
Skills
- Sales Expertise
- Customer Service
- Upselling
- Organizational Skills
- Exceptional Time Management
- Project Management
- Adaptability
- Effective Communication
- Leadership
- Critical Thinking
- Teamwork
- Detail-Oriented
Timeline
Server
Mission Valley Golf & Country Club
07.2021 - Current
Server
The Vinoy Resort & Golf Club
01.2017 - 11.2017
Line Cook
Lee Roy Selmon's Restaurant
03.2014 - 03.2015
DJ/Entertainer
Polo Nights Entertainment
07.2013 - 07.2017
Bachelor of Arts - Economics
University of South Florida
High School Diploma -
Charlotte High School
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