Jack Rosenzweig Gaglio
Mission Viejo,CA
Summary
Serving for 7 years since 2019. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Tea House on Los Rios
San Juan Capistrano, CA
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Balanced multiple tables while keeping correct course timing for individuals.
- Cultivated warm relationships with regular customers.
- Displayed extensive menu knowledge and answered customer inquiries confidently regarding food and teas.
SERVER
Ospi
Costa Mesa, CA
01.2025 - 02.2026
- Trained new servers on restaurant protocols and menu items.
- Implemented upselling techniques to enhance guest experience and increase revenue.
- Demonstrated strong drink and menu knowledge for guests.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
FINE DINING SERVER
Sushi Roku - Innovative Dining Group
Newport Beach, Fashion Island, CA
03.2024 - 03.2025
- Memorized the entire alcohol menu as well as learning in-depth knowledge regarding sake.
- Learned in-depth knowledge regarding Japanese cuisine, the Japanese language, as well as the food menu.
- Taken care of SWANs and VIPs which are regulars to the restaurant.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
SERVER TRAINER
California Pizza Kitchen
Laguna Niguel
08.2022 - 02.2024
- Collaborated with the Company Executive Chef to attend to the Barilla Pasta Co. and CPK Board of Directors meeting.
- Taken care of a multitude of VIPs including, CPK Board of Executives 3 times as well as the Laguna Niguel City Council 3 times.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Presented training material with varied instructional methods to maintain attention of participants.
- Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Education
Bachelor of Arts - Economics
California State University – Fullerton
Fullerton, CA05-2025
Associates for Transfer - Economics
Saddleback College
Mission Viejo, CASkills
- Daily specials memorization
- Detail Oriented
- POS system operations
- Service prioritization
- Excellent Communication Skills
- High-volume dining
- Exceptional customer service
- Food inspection
- Training and Development
- Cleanliness Standards
- Menu Expertise
- Sales Abilities
Timeline
Server
Tea House on Los Rios
01.2026 - Current
SERVER
Ospi
01.2025 - 02.2026
FINE DINING SERVER
Sushi Roku - Innovative Dining Group
03.2024 - 03.2025
SERVER TRAINER
California Pizza Kitchen
08.2022 - 02.2024
Bachelor of Arts - Economics
California State University – Fullerton
Associates for Transfer - Economics
Saddleback College