Jackelene Gonzalez
El Paso
Summary
Dynamic and results-driven professional with experience at Chick-fil-A, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Bilingual in English and Spanish, adept at multitasking and maintaining a safe, organized environment while training new team members for optimal performance. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chick-fil-A
06.2023 - 01.2025
- Delivered exceptional customer service by responding to inquiries and resolving issues efficiently.
- Collaborated with team members to maintain a clean and organized work environment, enhancing operational efficiency.
- Assisted in training new crew members on procedures and best practices for optimal performance.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Managed cash register operations, accurately processing transactions and handling various payment methods.
- Engaged with customers, promoting daily specials and upselling menu items to enhance guest experience.
Education
Associate of Applied Science - Medical Assistant
Southwest University
6101 Montana Ave, El Paso, Tx 7992506-2026
Eastlake High School
13000 Emerald Pass Ave, El Paso, Tx 7992806-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Safety
- Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Texas barbering & Cosmetology License - April 26, 2024- April 26, 2026
Timeline
Crew Member
Chick-fil-A
06.2023 - 01.2025
Associate of Applied Science - Medical Assistant
Southwest University
Eastlake High School
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