Jackie Bentley
Land O Lakes,FL
Summary
Dynamic Sales Support Specialist with proven expertise at Moore Medical in enhancing customer satisfaction and boosting sales performance. Skilled in CRM software and effective communication, I excel at developing custom solutions and fostering key relationships, resulting in long-term loyalty and increased revenue generation. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
2019
2019
years of professional experience
Work History
Sales Support Specialist
Moore Medical
Farmington, CT
01.2010 - 06.2018
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed and maintained relationships with key accounts and existing customers.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Coordinated responses and resources to handle special client requests.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
Contract Performance Representative
McKesson Medical Surgical Gov’t Solutions
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
- Developed and maintained relationships with key accounts and existing customers.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Liberal Arts
Quinnipiac University
Hamden, CTSkills
- Customer order management
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Ability
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Conflict resolution
- Professionalism
Timeline
Sales Support Specialist
Moore Medical
01.2010 - 06.2018
Contract Performance Representative
McKesson Medical Surgical Gov’t Solutions
Liberal Arts
Quinnipiac University