Jackie Lamborn
Spring Hill,FL
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Newsom Eye
Brooksville, FL
01.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated communication between patients, healthcare providers, and insurance companies to resolve inquiries.
- Implemented electronic health record (EHR) systems for improved data management and accessibility.
- Trained new staff on office procedures and patient interaction protocols to ensure consistent service quality.
- Streamlined front desk operations by optimizing patient flow and reducing wait times through effective triage methods.
- Developed patient education materials that enhanced understanding of services offered, improving overall satisfaction ratings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Cashier/Stocker/Customer Service
Goodwill
Bloomington, IN
03.2021 - 09.2023
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Soldier Family Readiness Group Leader
U.S. Army
Rose Barracks, Bavaria
08.2018 - 11.2020
- Assist the commander in maintaining an active and effective FRG and overall Family Readiness program.
- Provide support communicating command-level care and concern for the well-being of Soldiers, civilian employees, and their Families.
- Prepare and maintain FRG rosters, telephone trees, and email distribution lists, that may include the Family Messaging System and the FRG Deployment Information Database.
- Inprocess new Soldiers and civilian employees to assist the FRG timely obtain contact information on newly assigned Soldiers and civilians in order to welcome their Family members to the FRG.
- Provide clerical support for the Family readiness program to include: typing, updating, and editing Family readiness Standing Operating Procedures (SOPs), Family Readiness Group Informal Fund SOP, CARE Team SOPs, FRG volunteer job descriptions, volunteer appointment orders, FRG informal fund annual report, award nominations, memorandums, newsletters, calendars, etc.
- Maintain copies of FRG informal fund records and FRG continuity books.
- Coordinate Family readiness training for commanders, volunteers, and Family members.
- Request and coordinate for briefings, trainings, guest speakers, locations / venues, and childcare to support the Family readiness program.
- Attend monthly Community Service Council meetings held the fourth Wednesday of each month and provide information presented to Family members.
- Attend FRG meetings as requested with approval from commander.
- Gather and consolidate any Family member issues identified by FRG leaders and / or telephone tree / key callers and elevate up the chain of command.
- Obtain feedback and information from the FRG and provide an opportunity for ongoing open communication between the FRG and commander.
- Coordinate supplies and logistical support for FRG from the unit to include commander-approved use of government property.
Customer Service/ Store Associate
Army Community Service Thrift Store
Rose Barracks, Bavaria
01.2018 - 09.2020
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Nanny
Mail Locke
Arlington, VA
12.2014 - 11.2017
- Provides customized and personalized childcare for their children in their home.
- Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children.
- Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop.
- Keeps the children’s areas neat and tidy and does the children’s laundry.
- Transports children to and from activities, grocery shops for the children, and plans the children’s daily schedule.
- May include additional household tasks, such as cleaning, cooking, housekeeping, and laundry.
Education
Associates - General Education
Leeward Community College
Pearl City, HI05.2004
Skills
- Customer service
- Time management
- Communication skills
- Guest services
- English
- Organizational Skills
- Accounting
- Computer skills
- Patient registration
- HIPAA compliance
- Mail management
- Data entry
- Documentation review
- Telephone etiquette
Timeline
Medical Receptionist
Newsom Eye
01.2024 - Current
Cashier/Stocker/Customer Service
Goodwill
03.2021 - 09.2023
Soldier Family Readiness Group Leader
U.S. Army
08.2018 - 11.2020
Customer Service/ Store Associate
Army Community Service Thrift Store
01.2018 - 09.2020
Nanny
Mail Locke
12.2014 - 11.2017
Associates - General Education
Leeward Community College